Senior Software Engineer (AI Agent)

Cresta

Cresta

Software Engineering, Data Science
Toronto, ON, Canada · Remote
Posted on Saturday, May 25, 2024
Are you interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster, and 10x better. We apply AI to improve Call Center operations with our real-time agent assist product as well as our suite of post-call analytics and coaching.
We are a Silicon Valley company, spun out of the Stanford AI lab and are co-founded by Sebastian Thrun(co-founder and CEO of Google-X, Waymo, Udacity, Kitty Hawk, and more) and currently led by Ping Wu, the co-founder of Google Contact Center AI and the Vertex AI platform. Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300%. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, top-tier investors, and advisors including Andreessen Horowitz, Greylock Partners, Sequoia Capital, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, and Verizon and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few.
About your role:
As a Senior Software Engineer on the AI Agent team, you will be part of a dynamic group that includes experts in frontend, backend, and ML/NLP disciplines. In this role, you will significantly influence our product roadmap and strategic direction, particularly within our AI Agent infrastructure. Your work will be crucial in enabling a variety of Cresta's AI Agent applications, delivering transformative solutions to our customers. You will focus on developing and optimizing various components of Cresta's in-house AI Agent platform, ensuring the highest quality of AI-driven solutions. Our team is at the forefront of leveraging cutting-edge AI technologies to deliver a truly unique and market-leading product suite.

What you'll do:

  • Play a substantial role in the Cresta Virtual Agents engineering team.
  • Work with Cresta product and engineering teams, build and continuously improve the Cresta platform to support new product requirements.
  • Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables.
  • Develop high quality, well designed, reusable, and well-tested system components, and contribute to the overall system designs.
  • Optimize the platform design and implementation for lower latency, higher throughput, better reliability, and cost reduction.
  • Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards.
  • Grow into technical ownership in a substantial part of the Cresta product and platform.
  • Contribute to building the best-in-class company in addition to building the best-in-class product.

What we look for:

  • Bachelor’s degree in Computer Science or related field.
  • 5+ years of experience in relevant domains.
  • Proficient in designing and maintaining clear and robust APIs based on strong understanding of various protocols including gRPC, REST, etc.
  • Previous experience working on Virtual Agent or AI Agent systems.
  • Experience in high performance database schema design and query optimization.
  • Experience in containerized application deployment with Kubernetes.
  • Experience with one of the major cloud providers.
If you want to make an impact with an amazing product, want to improve your tech skills by working with other exceptional engineers, and like to be part of an amazing international team, then you should join us. We pay an attractive salary and with the Cresta stock options, you can benefit from the company's growth.