Senior Director AI Ethics & Data Governance



Software Engineering, Sales & Business Development, Data Science
Chicago, IL, USA
Posted on Tuesday, June 18, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is looking for a Senior Director of AI Ethics and Data Governance, a highly visible and critical role with the responsibility of spearheading the strategic evolution and operationalization of data governance and AI ethics capabilities across the company.

As a key influencer in this leadership role, you will be able to build a unique and world class career at ServiceNow, play a critical role in shaping ServiceNow’s AI Ethics and data governance strategy, ensuring the responsible use of our vast data assets, and governing AI efforts across the company while enabling innovation at scale. You will have the opportunity to partner with senior leaders across diverse business functions for operationalizing AI ethics and data governance policies, standards, and practices.

What you get to do in this role:

· Provide Strategic legal counsel on Data Governance and AI Governance Models

· Advice the Chief Ethics and Compliance Officer on matters regarding AI & Data Ethics.

· Lead a high-performing team of data governance professionals, fostering a collaborative and results-oriented environment focused on continuous improvement.

· Evolve data governance strategy to align with ServiceNow's business objectives and data ethics principles.

· Collaborate with strategic partners across ServiceNow to understand and advocate for AI Governance, Ethics and build user trust and ensure compliance with global regulations.

· Foster a culture of data responsibility and compliance within ServiceNow by promoting data literacy and awareness of data governance principles across all levels.

· Champion innovation in data governance practices, identifying and implementing cutting-edge solutions to address emerging data challenges at the enterprise level.

· Offer thought-leadership both internally and externally on data governance best practices and responsible AI principles.


To be successful in this role you have:

· Juris Doctor degree and admitted to practice law in at least one U.S. jurisdiction

· Minimum 15 years of experience in a legal position focusing on data governance, data management, or a related field, with a proven track record of success in leading and scaling data governance programs within complex and large-scale environments OR advanced degree in a related field with 10+ years’ experience.

· Extensive experience designing and implementing governance frameworks.

· Strong understanding of the data ecosystem, including data architectures, infrastructure, governance frameworks, warehousing concepts, quality management, and stewardship practices.

· Proven ability to translate this knowledge into actionable, enterprise-wide data governance strategies that integrate data ethics principles.

· Demonstrated expertise in developing and implementing adaptable and effective data governance frameworks for large, global organizations.

· Expertise in navigating the evolving AI regulatory landscape to develop and implement compliant data governance practices and mitigate risk.

· Proven expertise in developing solutions to enterprise data governance challenges, such as master data management (MDM), data lake governance, and data mesh implementation.

· Exceptional critical thinking and problem management abilities, strong business acumen and excellent business judgment; must be able to work independently, manage multiple priorities, and pivot between responsibilities in a fast-paced, high-growth environment.

· The ability to distill complex issues clearly and communicate well both one-on-one and in groups, and in internal and external contexts.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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