Please note, to be eligible for this role you must be based in Berlin and hold the right to work in Germany.

THE ULTIMATE OPPORTUNITY

Imagine a virtual customer service agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.

You don’t need to imagine because that’s Ultimate - the customer support automation platform you won’t outgrow. And, since we were acquired by Zendesk in March 2024, we’ve become even more powerful. Together with Zendesk we’re joining forces to build the world’s most advanced AI agents in CX.

Powered by industry-leading AI, a laser-focus on CX and a world-class team across the globe, we’re committed to bringing joy and innovation to customer service. With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate - from Taskrabbit to Trade Republic, Zalando to Finnair.

THE ULTIMATE DESTINATION FOR YOUR CAREER

At Ultimate, and within Zendesk, careers accelerate. New opportunities arise as the company is constantly evolving and our culture means that everyone has a seat and a voice at the table. You’ll learn from some of the best and brightest minds, as well as having the opportunity to show us your brilliance and see the impact of your work. We truly offer career-defining opportunities.

Our Nordic roots have created a culture where we can all lead by example and shape the company - and industry - we want to see, together. Between Ultimate’s startup mindset and Zendesk’s resources and years of experience, you get an unstoppable combination of talent, innovation, and support to drive your career to new heights.

THE ULTIMATE ROLE:

We are looking for an Applied AI Engineer with strong research skills to join our team. You will have a unique opportunity to work on cutting-edge AI research projects, collaborate with experienced AI/ML engineers, and make a real impact on the world.

The ideal candidate will have a deep understanding of machine learning and natural language processing, as well as experience with developing and maintaining production-grade AI systems.

In this position you will spend 70% of your time on engineering tasks and 30% of your time on research, therefore it’s important you have hands-on engineering experience.

Responsibilities:

• Design and implement novel and scalable AI solutions for real business problems.

• Own entire research projects end-to-end, from understanding business requirements to design, implementation, experimentation, and deployment.

• Collaborate closely with machine learning engineers and product managers to ensure that AI solutions are aligned with business goals and meet user needs.

• Write clear and concise technical documentation.

• Stay up to date with the latest developments in NLP and ML, exploring new ideas applicable to our specific business challenges.

• Use suitable tools and technologies for rapid prototyping and testing to validate your ideas.

THE ULTIMATE PROFILE:

• You have a Master’s degree in computer science, machine learning, statistics, engineering, mathematics or a related field.

• You have practical experience in machine learning and NLP research, with a focus on deep learning architectures.

• You have practical experience developing and maintaining machine learning services for real-world use cases at scale.

• Your Python programming skills are robust and you can write maintainable, production ready code.

• You prioritize good engineering practices and user-centric development, showing consideration for both your team and end-users.

• You engage positively with technical and non-technical stakeholders, showcasing strong communication abilities.

• You are proactive and know how to ask for help when you need it, continuously seeking to improve both your technical and non-technical skills.

Additional skills that are not essential, but desirable:

• You have experience with conversational AI and LLM-driven applications, in particular hands-on experience working with GPT models or equivalent open-source variants

• You have experience with container orchestration technologies (eg. Kubernetes), NoSQL data storage technologies (eg. MongoDB, Elasticsearch), cloud technologies (eg. GCP) or equivalents

• You have experience with open source machine learning libraries

Our Commitment to You:

Recruiting and developing a diverse range of talent is critical to our growth philosophy. We understand we might need to adapt our process and we’re happy to cater to any adjustments you may require. Please let the Talent team know if we can help you with the application process in any way and at any stage.

If you want to find out more about us check out our Ultimate Open Culture which will provide a deep dive into life at Ultimate.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. Ultimate prohibits discrimination and harassment of any kind: Ultimate is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Department

AI

Locations

Berlin

Remote status

Hybrid Remote

Employment type

Full-time